Brown, Penelope <br/><br/>
Politeness :  Some universals in language usage 

 - Reprint. 
 - Cambridge  Cambridge University Press  2002 
 - 345 s.  22 cm.  9JS-BroP-Pol 
 - Studies in Interactional Sociolinguistics  4 .
<br/><br/><label>ISBN: </label>9780521313551